FAQ
Will I have to pay customs duties or taxes?
Please note that customs duties and taxes vary by country.
We kindly ask you to review your country's tax and customs policy before placing an order.
If any customs fees occur, they must be paid by the customer.
Is there free shipping available?
Yes! We offer free international shipping for orders over $49.99
For orders below $49.99, a shipping fee of $17.90 will be charged.
How long does shipping take?
International delivery typically takes 7 to 16 business days after shipment.
Please note that delivery times may vary depending on the destination country and customs processing.
What should I do if I receive a defective product?
If you receive a defective item, please contact us within 3 business days from the date of receipt.
Please send an email with attached photos clearly showing the defect to: support@sanmtoys.com
Can I exchange an item after receiving it?
Unfortunately, exchanges are not available due to the nature of international shipping.
Can I return my order if I change my mind?
Due to the nature of international shipping, we do not accept returns for any reason.
Can I cancel my order after payment?
Unfortunately, order cancellations are not possible once payment is made.
Preparation begins immediately upon payment, and cancellations are not allowed under any circumstances.
When will my order be processed?
Your order will be processed immediately after your payment is completed.