FAQ
Have questions about our discreet beauty vibrators, shipping, or packaging? Here are the most common answers to help you shop with complete confidence and privacy.
Are your products completely discreet?
Yes. Every SANM TOYS vibrator is designed to look like everyday cosmetics — lipstick, compact, mascara, perfume bottle, or beauty sponge. No one will recognize them as adult products when they are in your bag or on your vanity.
Do the packages look like regular makeup or cosmetics?
Absolutely. All orders are shipped in plain, unmarked boxes with no brand name, logo, or product description on the outside. The packaging is 100% discreet.
Can I take these vibrators through airport security (TSA)?
Yes. Because our products look like ordinary cosmetics and are small and compact, they are generally TSA-friendly. We still recommend packing them in your carry-on toiletries bag just like regular makeup.
Are the materials body-safe?
Yes. All our vibrators are made from body-safe, phthalate-free silicone or ABS plastic. They are designed for safe, comfortable use.
Are the vibrators quiet?
Yes. All SANM TOYS products are engineered to be whisper-quiet so you can enjoy them without worrying about noise, even in shared spaces or thin walls.
Do you offer free shipping?
Yes. We offer free international shipping on orders over $19.99. For orders under $19.99, a flat shipping fee of $17.90 applies.
How long does shipping take to the United States?
International delivery typically takes 7–16 business days after your order ships. Delivery times may vary slightly depending on customs processing.
Will I have to pay customs duties or taxes?
Customs duties and taxes vary by country. Customers are responsible for any import fees that may apply. We recommend checking your local customs regulations before ordering.
What if I receive a defective product?
Please contact us within 3 business days of receiving your order and email clear photos of the defect to support@sanmtoys.com. We will help resolve the issue as quickly as possible.
Can I return or exchange an item?
Once payment is completed, order preparation begins immediately. Therefore, cancellations are not possible after payment has been made.
When will my order be processed?
Your order is processed immediately after payment is confirmed.