Shipping policy

Last updated: July 10, 2026

We strive to deliver your orders quickly and reliably.

Order Processing
Orders are typically processed within 1-2 business days. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and link.

Estimated Shipping 
Delivery times are calculated from the date your order is dispatched:

United States & Canada: 7–15 business days
Europe: 7–15 business days
Australia & New Zealand: 10–20 business days
Other international destinations: 10–25 business days

Please note that these are estimates only. Actual delivery times may vary due to customs processing, local postal services, or unforeseen circumstances.

Important: Accurate Shipping Information
Please ensure that your shipping address is complete and correct. We are not responsible for delays or lost packages caused by incorrect, incomplete, or outdated delivery information. In such cases, we will not arrange reshipping.

Tracking Your Order
You can track your order using the tracking number provided in your shipping confirmation email. You may also log into your account on our website to view tracking information.

Shipping Costs
We are currently offering FREE shipping on all orders – no minimum purchase required. This limited-time offer applies to all destinations worldwide. Shipping fees will be automatically waived at checkout, so you can enjoy your toys with zero delivery cost.

Please note that while we cover the shipping charges, any customs duties, import taxes, or brokerage fees imposed by the destination country remain the responsibility of the recipient (see International Shipping, Taxes & Duties below).

International Shipping, Taxes & Duties
We ship worldwide. International customers are responsible for any customs duties, import taxes, and brokerage fees charged by their local customs authority. These charges are not included in our shipping fees and must be paid by the recipient upon arrival.

Customs Regulations
You are responsible for checking your local import regulations. We are not liable for packages that are seized, delayed, or returned by customs due to restricted or prohibited items.

Foreign Transaction Fees
If your credit card is not in USD, your bank may apply a foreign transaction fee or a different exchange rate. These fees are determined by your card issuer and are not controlled by us. All transactions on our website are processed in USD.

Delays
While we make every effort to meet estimated delivery times, we are not responsible for delays caused by customs, shipping carriers, or events beyond our reasonable control (such as natural disasters, strikes, or pandemics).

Need Help?
If you have any questions about shipping or your order, please contact us at support@sanmtoys.com.